5mods Privacy Policy

This page describes what we collect when you use 5mods and how we keep that data protected. We collect personal information only when you create an account, verify your identity, or make a deposit. Our commitment is to handle your data transparently, store it securely, and use it only for the purposes you authorize.

We at 5mods operate across Indonesia's major cities — Jakarta, Surabaya, Bandung, Medan, and Semarang — and serve players through multiple payment channels including DANA, e-wallet, mobile banking, and local payment. Our data practices comply with applicable local regulations. We do not sell your personal information to third parties, and we do not use your data for marketing purposes without your consent.

Our privacy policy applies to all 5mods account holders and visitors to our platform. If you have questions about how we handle your data, our support team is available Monday through Friday, 09:00 to 17:00 Jakarta time.

What data we collect on 5mods

We collect different types of information depending on how you interact with our platform. When you create a 5mods account, we ask for your email address and a password. When you verify your identity, we collect a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rent agreement). When you make a deposit or withdrawal, we record the payment method, amount, and timestamp.

We also collect technical information automatically. Our servers log your IP address, device type, browser version, and the pages you visit on 5mods. We use this information to detect fraud, prevent unauthorized access, and improve our platform's performance. We do not track your activity outside our platform.

Account and identity data

Your 5mods account requires an email address and password. We use your email to send account notifications, withdrawal confirmations, and support responses. We hash your password using industry-standard encryption so we cannot read it even if our servers are compromised. Your identity documents (ID and address proof) are stored securely and used only for verification purposes. We do not share these documents with third parties except where required by law.

Payment and transaction data

When you deposit or withdraw funds on 5mods, we record the payment method, amount, date, and status. We use this information to process your transactions, prevent fraud, and comply with local regulations. We do not store your full payment card details — our payment processors handle that securely. For e-wallet deposits via DANA, e-wallet, mobile banking, or local payment, we receive only a transaction confirmation, not your wallet credentials.

How we use your data

We use your personal information for specific purposes only. We use your email to send account notifications and support responses. We use your identity documents to verify your age and prevent fraud. We use your payment information to process deposits and withdrawals. We use technical data (IP address, device type) to detect unauthorized access and prevent account takeover.

We do not use your data for marketing, profiling, or behavioral analysis. We do not sell your information to third parties. We do not share your data with advertisers or data brokers. The only exceptions are when we are required by law to disclose information to government agencies or when we need to share data with our payment processors to complete your transactions.

Third-party processors and data sharing

Our 5mods platform relies on third-party services to operate. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. Our email service provider sends our notifications and support messages. Our hosting provider stores our servers and databases. These third parties are contractually bound to protect your data and use it only for the services they provide to us.

We do not control how these third parties handle your data beyond our contracts with them. We recommend reviewing their privacy policies if you want to understand their practices. We are responsible for ensuring they meet our security standards, and we audit their practices regularly.

Your rights and data access

You have the right to access, update, or delete your personal information on 5mods. You can update your email, password, and contact details through your account dashboard anytime. You can request a copy of your data by contacting our support team. You can request deletion of your account and associated data, though we may retain transaction records where required by law.

If you believe your data has been misused or if you have concerns about our privacy practices, contact our support team at our standard business hours. We will investigate your concern and respond within one business day. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

Cookies and tracking

Our 5mods platform uses cookies to maintain your login session and remember your preferences. These cookies are essential for the platform to function — without them, you would need to log in every time you visit. We do not use cookies for tracking or profiling. We do not set third-party cookies for advertising or analytics.

You can disable cookies in your browser settings, but this may prevent 5mods from functioning properly. We do not use pixel tags, web beacons, or other tracking technologies beyond standard session cookies.

Data retention and deletion

We retain your account data for as long as your 5mods account is active. If you close your account, we delete your personal information within 30 days, except where we are required by law to retain records. Transaction records may be retained longer for regulatory compliance and fraud prevention purposes.

If you request account deletion, we will remove your email, password, identity documents, and contact information. We will retain anonymized transaction data only where required by local regulations. We do not restore deleted accounts — deletion is permanent.

Our 5mods security commitment

We protect your data using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Our databases are encrypted at rest. We limit access to your personal information to authorized staff only, and we audit our security practices regularly.

We cannot guarantee absolute security — no online platform is completely immune to breaches. However, we take reasonable steps to protect your data and notify you immediately if a breach occurs. We do not store your payment card details on our servers, and we do not transmit sensitive information in plain text.

Policy updates and contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of 5mods after an update constitutes your acceptance of the new policy.

If you have questions about our privacy practices, contact our support team Monday through Friday, 09:00 to 17:00 Jakarta time. We respond to privacy inquiries within one business day. Our support team speaks English and local languages, so you can reach us in your preferred language.